Effective date: March 28, 2014
Welcome to JustEnergy.com. This site is controlled and operated by Just Energy. We recognize that visitors to our site may be concerned about the information they provide to us and how we handle that information.
Information You Provide
Just Energy collects information from you when you choose to share it with us to use our Site, create an online account with us, request information from us, sign up for newsletters or our email list, post a review, make a purchase, participate in a survey or promotion, or otherwise contact or interact with us. The information we collect may include your name, address, email address, telephone number, birthday, gender, chat transcripts, purchase information and other information you provide to us via this website. We may combine the information you provide to us with information (1) from and about you that we automatically collect when you use this or other sites affiliated with JustEnergy.com, (2) from third parties, or (3) from other online and offline sources.
Information Automatically Collected
We also may use third-party advertisements placed by ad networks to support our site. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our site, which will also send these advertisers and ad networks information including your IP address, your ISP, the browser you used to visit our site, and whether you have Flash installed. Some of these advertisers and ad networks also may use anonymous data, such as demographic data, received from third parties to assist in the delivery of advertisements to you. These advertisers and ad networks use the information described above to provide you relevant advertisements based on your online behavior, search activities on our site and on other third party sites, demographic information and/or general location, so that the advertising you see on our site more closely reflects your interests and needs. For example, if you search for a product on our site, you may see an advertisement from a third party with information about, or an offer similar to, that for which you were searching or browsing on our site, or an offer related to a third party whose site you have visited in the past.
Information Collected From Other Sources
We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, email address, unique device identifiers, and publicly observed data, such as from online activity, social media and shopping behavior. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.
Just Energy may use the information we collect from and about you for any of the following purposes:
- To fulfill orders, provide service and communicate with customers;
- To research and develop new products or services;
- To respond to your inquiries;
- To provide you and other users with customized Site content, targeted offers, and advertising on the Site, on other sites, or via email;
- To contact you when necessary;
- To review the usage and operations of our Site and improve our content, products and services;
- To address problems with the Site or our business;
- To promote the Site;
- To manage our telecommunications networks;
- To protect the security or integrity of the Site and our business;
- As described to you at the point of data collection; and
- To use and disclose your credit/debit card information only to process payments and prevent fraud.
Just Energy may disclose the personal information we collect from and about you as follows: (1) the service provider that operates this Site and its affiliated companies; (2) to other service providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (3) as necessary if we believe that there has been a violation of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (5) to our select partners that we believe may have offers of interest to you; (6) to promote the Site and our business to third parties; and (7) as described to you at the point of collection.
Just Energy may also share aggregate or anonymous non-personal information with third parties.
Also, Just Energy may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Site in a manner that is consistent with this Privacy Statement.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us in writing at Just Energy, attn.: Privacy Officer, 6345 Dixie Rd., Suite 200, Mississauga, ON, L5T 2E6, Canada.
LINKS TO OTHER WEBSITES
The Site may have links to third-party websites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.
This site is intended for general audiences and Just Energy does not knowingly collect any personal information from children under the age of 13.
OUR COMMITMENT TO DATA SECURITY
We have taken certain physical, administrative and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
IF YOU HAVE QUESTIONS
If you have any questions about this Privacy Statement or the practices described herein, you may contact us at firstname.lastname@example.org.
REVISIONS TO THIS STATEMENT
Just Energy reserves the right to revise this Privacy Statement at any time. Please check back from time to time so you are aware of any changes or updates to the notice. We will indicate the notice’s effective date on the first page of the notice.