Terms of Use

Terms of Use

Terms of Use

Effective Date of Privacy Statement: April 1, 2001
Last Updated: February 17, 2012.

GENERAL TERMS OF USE

IMPORTANT! READ THIS ENTIRE AGREEMENT CAREFULLY

Nothing in this material is intended to override the corporate separateness of local entities. Working relationships discussed in this material do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Just Energy Group Inc. has numerous affiliates, many with names that include Just Energy, Amigo Energy, Commerce Energy, Hudson Energy, Momentis, National Home Services, Tera Energy, and Terra Grain Fuels.  For convenience and simplicity in this Web site, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups.  Similarly, Just Energy has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Just Energy Group Inc. and its affiliated companies ("Just Energy" or "Company") provide this Web site and other related or linked Just Energy sites ("Site") and certain services, interfaces and functionality on or via this Site (the "Services") to you subject to your agreement to comply with the following terms of use (the "General Terms").  Your use of this Site or the Services will constitute your acceptance of the General Terms. Once accepted, the General Terms will constitute a binding agreement between Just Energy and you governing your use of the Site or Services (the "Agreement").  If you are not willing to abide by the General Terms, do not use this Site or the Services.

  1. Changes and Special Additional Terms and Conditions

    Just Energy may revise the General Terms at any time without notice. You should revisit this Site periodically to make sure you are aware of the most recent General Terms because they will be binding on you. Your use of the Site or Services after such changes constitutes your agreement to such changes.

    You are advised to check each page you visit on the Site.  Some locations may have special additional terms and conditions that apply to use of or interaction with that location. These terms and conditions may also be changed at any time without notice. Your use of that location constitutes your acceptance of those special additional terms and conditions.

  2. Use of the Site

    1. Site Security. You are prohibited from violating, or attempting to violate, the security of the Site or Services. Any such violations may result in criminal and civil liabilities to you. We will investigate any alleged violations, and, if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations. Violations of the security of the Site and Services include, without limitation, the following:
      • Logging into or attempting to log into a server or account that you are not authorized to access;
      • Accessing data or taking any action to obtain services not intended for you or your use;
      • Attempting to probe, scan, or test the vulnerability of any system, subsystem or network;
      • Tampering, hacking, modifying or otherwise corrupting or breaching security or authentication measures without proper authorization;
      • Transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer’s functionality or the operation of the Site or Services;
      • Interfering with, intercepting or expropriating any system, data or information; or
      • Interfering with service to any user, host, or network including, without limitation, by means of overloading, "flooding," "mailbombing," or "crashing" any computer system.
    2. "Spam" and Similar Actions. You are prohibited from transmitting the same or similar unsolicited e-mail messages, bulk commercial advertising, or chain letters to one or more e-mail groups (which are two or more e-mail addresses aggregated as a single e-mail addressee).
    3. Infringement. You are prohibited from using the Site or Services to infringe on any person’s copyright, trademark, patent or other intellectual property rights. We may terminate your right to access the Site and Services if we believe you are using the Site and Services in a manner that infringes the copyright, trademark, patent or other intellectual property rights of another. You may be ordered by a court to pay money damages to us and to the rightful owner of any intellectual property rights you violate.
    4. Other Prohibited Actions. In using the Site or Services, you must not:
      • Post, e-mail, link or otherwise transmit or use the Site or Services in furtherance of any unlawful, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind, any material that exploits children or is invasive of another person’s privacy or other rights, or any material that Just Energy in its sole discretion does not wish posted or transmitted on the Site and Services;
      • Continue to send e-mail to a recipient who has indicated that he/she does not wish to receive a communication from you;
      • Engage in and/or encourage conduct that would: 1) violate any applicable law or regulation or 2) give rise to civil liability;
      • Engage in conduct which could damage or impair the intended operability of the Site or the Services;
      • Impersonate any individual or entity, falsely state or otherwise misrepresent your identity or affiliation in any way, or forge, delete or alter any part of TCP/IP packet header information in any e-mail or other posting;
      • Engage in deceptive online marketing; or
      • Assist or permit any persons in engaging in any of the activities described above.
    5. Your Content. You must exercise caution, good sense and proper judgment in using the Site and Services. You are responsible for any material you place on or transmit to or through the Site or Services. You agree, represent and warrant that any information you post to or transmit through the Site or Services is truthful, accurate, not misleading and offered in good faith, and that you have the right to post or transmit such information. Such information (including without limitation, data, text, software, music, sound, photographs, graphics, video, messages or any other materials whatsoever), whether publicly posted or privately transmitted, is your sole responsibility.
    6. Risk. You agree that use of any information obtained via the Site or Services is at your own risk.
    7. Consequences of Unacceptable Use. We reserve the right (but not the obligation) in our sole discretion to refuse or delete any of your content as well as suspend or terminate without notice your access to the Site and Services upon a violation or attempted violation of this Agreement. Indirect or attempted violations of this Agreement, and actual or attempted violations by a third party acting on your behalf, shall be deemed violations by you of this Agreement. Furthermore, it is a violation of this Agreement to use the services of another company for the purpose of facilitating any of the activities which violate this Agreement if such use of another company’s service could reasonably be expected to adversely affect the Site and Services any manner.
    8. No Licensing. By your use of the Site or the Services you receive no license, express or implied, under any patent rights or trade secret rights now or hereafter, owned, controlled or possessed by Just Energy.
    9. Printing. You may download and print one copy of content on this Site for your personal non-commercial use, or in connection with your purchase of any Just Energy products, provided that you leave any copyright or trademark information intact and unchanged. Other than as specifically set out in this paragraph you may not copy (whether by printing off onto paper, storing on disk, placing on another site, downloading in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way any portion of this Site.
  3. Trademark and Copyright

    Just Energy, Amigo Energy, Commerce Energy, Hudson Energy, Hudson Energy Solar, Momentis, National Home Services, Tera Energy, and Terra Grain Fuels, and certain other brands, trademarks and services marks are marks of Just Energy and its affiliates.  Not all marks of Just Energy will appear on this Site and not all products or services listed on this Site are available for sale in every country. Some products or services may be marketed under local trademarks in specific countries. Marks of third parties may appear on this Site when referring to those entities or their products or services.  Third party marks displayed on this site are owned by their respective owners.

    The user may forward, distribute, and/or photocopy copyrighted materials of Just Energy located on this Site only if the entire relevant page or document is unaltered and complete, including all of their headers, footers, disclaimers, and other information. You may not copy these documents to a Web site.

  4. Privacy Statement

    Click here to view the Just Energy Privacy Statement.

  5. No Warranty

    This Site and Services are provided "As Is" and without warranties of any kind, whether express or implied, to the fullest extent permissible pursuant to applicable law, Just Energy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Just Energy does not represent or warrant that the functions or Services contained in the Site will be uninterrupted or error-free, that defects will be corrected, or that this Site or the server that makes the Site available are free of viruses or other harmful components. Just Energy does not make any warranties or representations regarding the use of contents of this Site or Services in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some jurisdictions do not allow exclusion of implied warranties, so the above limitations and exclusions may not apply to you.